At Paw and Claw Pets, we value customer satisfaction and stand behind the quality of our products. If you are not completely satisfied with your purchase, we’re here to help.
Returns
- We accept returns within 30 days of the delivery date.
- To be eligible for a return, the item must be unused, in its original packaging, and in the same condition that you received it.
- Proof of purchase (receipt or order confirmation) is required to process a return.
- Certain items such as perishable goods, personalized products, and gift cards are non-returnable.
Refunds
- Once we receive and inspect your return, we will notify you via email regarding the approval or rejection of your refund.
- If approved, your refund will be processed, and the amount will be credited to your original payment method within 5-10 business days.
- Shipping costs are non-refundable unless the return is due to a defect or error on our part.
Exchanges
- We only replace items if they are defective or damaged upon arrival. If you need an exchange for the same product, contact us at pawandclawpets08@gmail.com.
Late or Missing Refunds
- If you haven’t received your refund yet, please check with your bank or credit card company first, as processing times may vary.
- If you’ve done this and still have not received your refund, contact us at pawandclawpets08@gmail.com.
Return Shipping
- Customers are responsible for the return shipping costs unless the item is defective or incorrect.
- We recommend using a trackable shipping service to ensure your return reaches us.
Contact Us
If you have any questions about our Refund Policy, please contact us at:
📧 Email: pawandclawpets08@gmail.com
🌐 Website: https://pawandclawpets.com/